frequently asked questions


Do I have to buy if I set up a MyBuildBlock Account?
    No, you are never obligated place an order. To set up an account, click here.  
       
  Do I have to set up a MyBuildBlock account to shop online?  
 
No. You can shop, configure a truckload, and get a freight estimate without setting up an account. However, you can't save your shopping cart for future reference without setting up a MyBuildBlock account.  
       
  What is your privacy policy?  
 
We will never sale or share your contact information outside of BuildBlock. You will automatically receive our e-mail newsletter, but you can easily opt-out at any time.  
       
  Is your online payment system secure?  
 
MyBuildBlock uses 128-bit encryption and an Entrust SSL Certificate to ensure the safety of your online payment information.  
       
  Can I order accessories alone?
 
 
BuildBlock offers a limited line of accessories as a service to our ICF customers.  We ship the accessories along with your ICF order to save you time and additional shipping charges. The only exception is bracing. Bracing is drop-shipped to you directly from the bracing manufacturer and must be ordered separately from an ICF order.  
       
  How do I contact BuildBlock?
 
 
Click here for new sales or product technical support contact information.
Click here for MyBuildBlock technical support or help placing your order.
 
       
  Can I change my password?  
 
You can change your password by clicking on Edit on your MyBuildBlock page. (You cannot change your username without contacting BuildBlock.)