U.S. Order Policies
At BuildBlock, we strive to meet the needs of our customers. We're
here to help make your job easier and your business successful.
Our Order Policies exist in order to serve you better and in the
interest of fairness to all of our customers. Please let us know
if you have any questions about these policies.
SUBMITTING
YOUR ORDER
All orders for block, accessories, or promotional materials must be
submitted using our MyBuildBlock Online Ordering System at
www.mybuildblock.com. Your order is not final or binding
until you follow the procedures below. Please see our
MyBuildBlock User’s Guide (located inside MyBuildBlock) for
further instructions or call us for assistance.
ACCEPTING
YOUR ORDER
You must read the BuildBlock Order Policies below. By clicking on
the link following the Order Policies on the Final Checkout Email
and completing the Final Checkout page on MyBuildBlock you are
agreeing to these terms. The link to proceed to the Final Check
out is below the Order Policies on the email that you will receive
after placing your order. Click on the link to approve the order,
freight charges, and total amount due. On the Final Checkout page,
enter your payment method and accept your order.
CHANGE ORDERS
NOTE: When you enter an order request in the MyBuildBlock
Online Ordering System, the order request does not become a FINAL
ORDER until you receive and respond to the "Final Checkout" Email
from us by clicking on the "ACCEPT" button.
Any changes made to a FINAL ORDER (including but not limited to
the content of the order, ship date, or shipping location) may
affect your costs and delay the fulfillment of your order.
First-time change orders submitted two or more business days
before the ship date will be made with no service charge. However,
each subsequent change to the order as well as any change to the
order submitted the day before or the day of shipping, will incur
a $50 service charge.
MINIMUM ORDER
T
here is a minimum order requirement of 288 blocks (24 bundles) per
order. For all orders less than 288 blocks, except those
purchased at the Direct 1 price, there will be $1 per block
surcharge.
EXPEDITED ORDERS
Our standard delivery time is 10 business days. While we
make every effort to deliver your order by your requested delivery
date or as soon as possible, any order requiring delivery
within three (3) business days will incur a $100 Expedite
Fee. If your order is placed using the MyBuildBlock Online
Ordering System by 12 Noon Central Time on a regular
business day, that day will count as “day one.” Otherwise, the
next regular business day will be considered “day one.” To
avoid the Expedite Fee, the order must be delivered after
the third business day.
RETURNS OR EXCHANGES
There are no returns or exchanges of blocks or accessories except
for replacing damaged or defective products. Please review your
block and accessory needs carefully prior to placing your order.
Upon submitting your order, please review the order confirmation
carefully before accepting. Once you receive your order, it is
yours. No returns or exchanges, no exceptions. Please refer to
our Warranty Policy for defective material issues.
MULTI-DROP ORDERS
When a single truckload is delivered to more than one
location, it is a multi-drop order. This can be two small orders
to fill one truck or one truckload order with specific
instructions as to how to load the truck for more than one drop.
The freight carrier charges a standard stop fee of $75 per stop.
To cover the additional time and special attention required, there
is also a BuildBlock service charge.
The following Service Charge/Stop Fee schedule applies to
all Multi-Drop Orders:
|
No. of Drops
|
BuildBlock
Service Charge
|
Freight Carrier
Stop Fee
|
|
2 drops
|
-0-
|
$75
|
|
3 drops
|
$50
|
$150
|
|
4 drops*
|
$100
|
$225
|
*Maximum
number of drops per truck load.
The BuildBlock multi-drop service charge applies even if
you are handling your own shipping arrangements. This is due
to the extra time required to arrange and stage these orders.
BREAKING OF BUNDLES
For the protection of the forms, it is our policy not to break
bundles. All orders of block are based on bundles of 12 for all
form types except brick ledge form (which is sold in bundles of
six) and 4” straight form (which is sold in bundles of 15).
If a customer needs a bundle to be opened for any reason at the
factory at the time of loading there will be $50 per bundle charge
and the customer must agree to a liability waiver releasing
BuildBlock and the factory from responsibility for damaged forms.
FREIGHT RELATED CHARGES
BuildBlock has no control over the following charges. They are
applied by the freight companies themselves. Please become
familiar with these freight policies so you can avoid unexpected
or avoidable extra charges.
Detention Charges
From the time the truck arrives at your shipping location,
you have 2 free hours to unload the truck. If for any reason the
truck driver is detained for more than 2 hours, you will be
charged $75 per 1 hour increment.
Driver Assist Charges
The freight quote you receive from BuildBlock is based on
no driver assistance. Please be advised that if you ask or allow
a driver to unload the blocks and the driver reports this action
to their dispatch, then you will be charged a $200 Driver Assist
charge. Again, this is a charge from the freight company and is
beyond our control.
Difficult Lot or Location Deliveries
If BuildBlock is not informed prior to scheduling your truck for
delivery that the location is unreasonably difficult for 53’
trailer deliveries and BuildBlock is charged by the trucking
company for the delivery, then we will pass that charge on to you
accordingly.
Dropped Loads
A “dropped load” occurs when a carrier backs out of the freight
arrangement for some reason, most often at the last minute. At
that point, we must find an alternative freight carrier.
Unfortunately, that means either the load must be rescheduled for
a later delivery date or it must be scheduled as a “rush job”
which typically costs more than the original quote. A “dropped
load” is completely out of our control. In the event of a dropped
load, you will be notified of your options and any cost
differences. Please note you will be responsible to pay the
difference between the original quote and the final freight cost,
if any.
Important information about your order:
By clicking on the link to the Final Checkout Page you are
accepting and agreeing to the above BuildBlock order policies. By
accepting and entering payment information on the Final Checkout
page you are agreeing to the binding order. Call BuildBlock with
any questions or problems with your order. We thank you for your
trust and business.
BuildBlock Building Systems LLC
9701 N. Broadway Ext.
Oklahoma City, OK 73114
(405) 840-3386
